Terms & Conditions

Deposit and Final Payments
We require one-third of the total price of the booking as a deposit when you book your cottage (s). The remaining balance is to be paid no later than one month before arrival. For bookings made less than one month before arrival the total amount of the booking is required when you book.

Outstanding Balances and Cancellation of Bookings

The full amount of any booking remains due at all times once the booking is confirmed by us and/or the deposit paid.

If the final balance of payment for a booking is not received one month prior to arrival or the booking is cancelled at any time, we reserve the right to place the accommodation back on the market. In such cases:

  • We will always re-market the accommodation.
  • Should we successfully re-let the entire accommodation/ booking any deposits paid will be refunded subject to:
    • Deduction of an administration fee of 10% of the total booking value
    • For Group Bookings an additional administration fee as per Group Bookings clause below
    • A reduction for any 3rd party commissions that Middlewick may have incurred in reletting the property.
  • In the event that we are unable to re-let the entire booking, the final balance of the booking will remain due at all times.

You are recommended to purchase travel insurance to cover any unfortunate eventuality.

Utilities & Environmental
Electric, gas, and water charges are included in the quoted rates.

The small laundry room (in the swimming pool building) has a washing machine and a dryer for use on those wet rainy days when drying on the outside clothesline just won’t work. A £1 charge is made for using these facilities.

We charge £1 per day of stay towards our investment in responsible energy (PV, Biomass, EV Charging points), recycling (commercial waste collection), waste, and other environmental initiatives we make. This allows our resultant guest’s environmental footprint to be minimised.

Arrival and Departure
Your cottage will normally be available from 3.00pm on the day of arrival and guests are requested to leave by 10am to allow our cleaning staff access. If you need to arrive outside these times please give us a call. Cottages should be left clean & tidy on departure with all dishes, pots, and pans in the kitchen clean and put away, and rubbish/recycling placed in our main bins.  Any extra cleaning where the above has not been done will be charged at £20 per hour.

Swimming Pool and Steam Room
The Pool is open from 8.30am until 4.45pm daily.  Adult Only swimming hours are 10am-2pm.

Those  using the Middlewick Pool and Steam room agree to do so at their own risk.

The Middlewick Pool is not attended by a lifeguard. Those using the pool do so at their own risk and the person making the booking agrees to the terms and conditions on behalf of all users.

  • All those under the age of 18 using the pool must be accompanied by a responsible adult (over 18) at all times.
  • All non-swimmers must be accompanied by a competent person who can swim over the age of 18 years old
  • Lone (unaccompanied) swimming is not recommended and those swimming alone do so at their own risk. The Middlewick pool is not attended by a lifeguard.
  • No food, drink, or alcohol (or a person under the influence of alcohol) is permitted in the pool building at any time. All persons using the steam room must read the Health Warning displayed at its entrance.
  • No diving or bombing in the pool. No running in the pool building. The pool depth is 135cm.
  • If Pool rules are breached, we reserve the right to remove pool usage for the remainder of stay.
  • Use of the Steam Room is subject to an additional charge of £10 per 3/4 hour. This will need to be booked in advance with the Spa. Persons under 18 are not permitted to use the steam room.

 

Closure of Facilities
When booking stays at Middlewick guests accept that there shall be no partial or full refunds or cancellation should it be necessary to close any facilities advertised for maintenance or any other reason outside of the reasonable control of Middlewick. This includes, but is not restricted to, the swimming pool, steam room, and farm shop facilities.

Dogs at Middlewick
We do accept well-behaved dogs in selected cottages, please enquire for more information. We charge a one-off charge for the dog to stay (for extra cleaning required) . Dogs are charged for at £15 per dog for stays of 4 days or less and £25 per dog for longer stays. This can be paid for on arrival if not paid at the time of booking, or if you decide at the last minute to bring along your dog. Dogs must be kept on a lead at all times, any mess cleaned up. 

Dogs are not to be left unattended at any time in the cottages.  We also ask that they do not go on furniture or beds.

On departure, dog owners are asked to vacuum/ sweep up any dog hair, wipe down any mud around the property.

Specifically Guests bringing a dog (s) agree to:

  • Take full responsibility for their dog’s good behaviour
  • Dogs will not to be left unattended at any time in the properties and that they will not be allowed to go on furniture or beds
  • On departure, dog owners will vacuum/ sweep up any dog hair, wipe down any mud around the property
  • Be in possession of suitable liability insurance for their dog covering the full period of stay at Middlewick
  • Indemnify Middlewick against any/ all claims or injuries resulting from the actions of their dog while on the Middlewick site

 

Guests on site and maximum numbers gathering
The facilities are only open to those booked to stay at Middlewick, and other than with prior agreement, an event may not be attended by others. The swimming pool is for use by registered guests only. Family and friends are of course welcome to visit our guests (but must leave the site overnight), but please let us know if they are on site.

Guests agree not to exceed the maximum occupancy of properties (from either staying guests or visitors) as detailed:

  • Over night the maximum number of guests staying is as per the property description and/ or as agreed otherwise at the time of booking
  • During the daytime and evening the maximum number of people in any single property is limited at the advertised number plus a maximum of an additional 50% persons
  • Group parties or gatherings in properties, or outdoors are not permitted without advance permission being granted by Middlewick.

Additional Charges/ Guests
Where the number of people staying in a cottage exceeds the basic occupancy i.e. 2 (+2) basic occupancy is 2, additional guests staying on either a sofa or pop-up bed will be charged at £20 per person per night. This option is only available in certain cottages as indicated on the website by the ‘additional’ person graphic meaning there is a sofa bed or pull-out bed and must be agreed upon and paid for in advance.

Damages and loss to property
Middlewick shall not be liable for any losses or damages incurred on the Middlewick Site howsoever caused. All property and vehicles are the responsibility of their owners and should be suitably insured.

Lost Property
Lost property is donated to charity after one month.

Smoking
Smoking is not permitted in the interiors of any of the buildings or any of the grassed areas/ paddocks.

BBQ’s Fireworks, Fires & Candles
The use of disposable BBQ is not permitted. Only BBQs and Fire Pits provided by Middlewick are allowed and are subject to availability. Charcoal and/ or wood must be purchased from the Middlewick Farm Shop. 

The lighting of fireworks, Chinese Lanterns, or any fires is not permitted on the property at any time.

The use of candles in any cottages and glamping pods is not permitted at any time. Those lighting any candles agree that they will be fully responsible for any damage caused by unauthorised use of candles or other naked flames.

Those using BBQ and/ or Fire pits agree that:

  • They will be fully responsible for any damage caused to Middlewick property and buildings while using them.
  • That BBQ’s will not be used within 5 meters of any buildings, cabins or glamping structures.
  • Fire pits will not be used within 10 meters of any buildings and only in a position previously agreed with Middlewick.

Lost Keys
A £25 charge will apply for lost keys.

Damages
We reserve the right to charge for any significant damages and/ or breakages to the cottages, their contents, or the ground and gardens.

We aim to refund any refundable deposits due within 24 hours of departure.

All goods, belongings, vehicles, and other possessions of guests are their responsibility and are brought to/and or parked at Middlewick at the responsibility of their owner. Middlewick accepts no liability for damages or losses howsoever caused.

Group Bookings
All bookings of more than one property are treated as Group Bookings.

At the end of a group stay you agree to leave the properties booked in the condition they were on arrival and to ensure:

  • a) recycling is limited to the containers provided or arrangements are made for the disposal thereof
  • b) the premises are left in a clean and tidy condition with dishes, cutlery, etc, washed and put away
  • c) in the event that furniture, crockery, etc are moved from one cottage to the another, that it all be returned to the original position.
  • d) Ensure all keys are returned. Lost keys will be charged at the Lost Keys rate detailed.
  • Should it be necessary to rectify the condition of the cottages, Spa Lounge, Senary Studio, recycling, etc a charge will be made based on time (£30 per hour, minimum 2-hour charge) and/or damage.
  • Any other assistance provided during group stays will be charged for as appropriate and agreed upon in advance.

In the event of a cancellation of a Group Booking (as defined above) by the organiser subsequent to the booking being confirmed by us and a deposit paid by the organiser then:

  • an additional charge of £50 per unit of accommodation cancelled will be deducted from any balances refunded regardless of whether Middlewick successfully re-letting these units of accommodation.

 

Group Bookings Insurance
The organisers of Group Bookings are responsible for ensuring that they have appropriate insurance for the event they are running. Copies may be requested. Please confirm:

  • Your insurance cover, in particular, your public liability cover is a minimum of £5m. It is a condition of our insurance that entities organising events at Middlewick have cover equivalent to our own.
  • That you have suitable business interruption cover. In the event of any cancellation, or inability of Middlewick to host your event, either partially or fully, our liability with be capped at the value of the individual cottage or cottages booked, but unavailable, as relevant.

 

Group Use of Spa Lounge and Senary Studio/ Relaxation Room
When booked, the Spa Lounge and Senary Studio are subject to conditions on its use. These will be viewed here.

Yoga mats and blocks are not provided.

Catering and Group Use of External Caterers
The use of external caterers is not permitted. The use of kitchens in individual cottages by caterers is not allowed.

Where Middlewick caters for an event pricing will be subject to an optional 10% Service charge – 100% of all tips and optional services charges go to our staff

Cottages must be left in a clean and tidy condition at the end of the stay. You will be charged for any carpet or upholstery cleaning required at the end of the stay at our cost price plus an administration charge of £50.

Where cottages show an additional number of beds i.e. Annex – Sleeps 2 (+2) the additional possible additional guests will be charged at £40 per night, per person.

Middlewick has a maximum number of allowable guests staying on-site at any one time and this means that not all the additional + guests for all the cottages can stay at the same time. If booking by telephone we will advise if your cottage can accept additional guests. If booking online we will advise you subsequent to receiving your booking if we can accommodate the additional numbers you requested.

E&OE.