Deposit and Final Payments
We require one-third of the total price of the booking as a deposit when you book your cottage (s). The remaining balance is to be paid no later than one month before arrival. For bookings made less than one month before arrival the total amount of the booking is required when you book.
Outstanding Balances and Cancellation of Bookings
The full amount of any booking remains due at all times once the booking is confirmed by us and/or the deposit paid.
If the final balance of payment for a booking is not received one month prior to arrival or the booking is cancelled at any time, we reserve the right to place the accommodation back on the market. In such cases:
Should you need to amend a booking we will endeavour to help if at all possible. This will be subject to availability, seasonality, and any differences in prices for an amended stay.
You are recommended to purchase travel insurance to cover any unfortunate eventuality.
When booking to stay at Middlewick you and any guests voluntarily assume all risks related to exposure to Covid-19 and agree not to hold Middlewick, its officers, employees, agents, contractors, or volunteers liable for any illness or injury.
Where Covid19 laws or guidelines mean Middlewick has to withdraw or restrict the use of certain facilities or products (whether before or during a booked stay), then the purchaser accepts that such an event will not trigger cancellation of their booking (either in part of full) or entitle them to any reduction in the price paid for the booking.
Guests staying at Middlewick must observe all Covid19 regulations and laws that might be applicable during their stay. This applies both indoors and outdoors. Where more than one household is sharing a property, or multiple properties have been booked for a group or family (either individually or collectively by a group/ family organiser) then Middlewick accepts the booking on the basis that all individuals staying will comply with such regulations and laws. Failure to comply may result in guests being asked to leave Middlewick and any remaining part of their booking being terminated. In such circumstances, Middlewick will not be liable for any consequential costs incurred by guests as a result of this termination, nor for any pro-rata refunds of booking costs.
Utilities & Environmental
Electric, gas, and water charges are included in the quoted rates.
The small laundry room (in the swimming pool building) has a washing machine and a dryer for use on those wet rainy days when drying on the outside clothesline just won’t work. A £1 charge is made for using these facilities.
We charge £1 per day of stay towards our investment in responsible energy (PV, Biomass, EV Charging points), recycling (commercial waste collection), waste, and other environmental initiatives we make. This allows our resultant guest’s environmental footprint to be minimised.
Arrival and Departure
Your cottage will normally be available from 3.30pm on the day of arrival and guests are requested to leave by 10am to allow our cleaning staff access. If you need to arrive outside these times please give us a call. Cottages should be left clean & tidy on departure with all dishes, pots, and pans in the kitchen clean and put away, and rubbish/recycling placed in our main bins. Due to Covid19 cleaning requirements, we also ask that beds are stripped and bedding and towels bagged upon departure. Any extra cleaning where the above has not been done will be charged at £20 per hour.
Swimming Pool and Steam Room
Those booking and using the Middlewick Pool and Steam room agree to do so at their own risk.
Closure of Facilities
When booking stays at Middlewick guests accept that there shall be no partial or full refunds or cancellation should it be necessary to close any facilities advertised for maintenance or any other reason outside of the reasonable control of Middlewick. This includes, but is not restricted to, the swimming pool, steam room, and farm shop facilities.
Dogs at Middlewick
We do accept well-behaved dogs in selected cottages, please enquire for more information. In addition to a one-off charge for the dog to stay (for extra cleaning required) a refundable £50 deposit is required for bookings with dogs. Dogs are charged for at £15 per dog for stays of 4 days or less and £25 per dog for longer stays. This can be paid for on arrival if not paid at the time of booking, or if you decide at the last minute to bring along your dog. Dogs must be kept on a lead at all times, any mess cleaned up, and dogs should not be left unattended at any time in the cottages or allowed on the furniture. On departure, dog owners are asked to vacuum/ sweep up any dog hair around the property.
Guests bringing a dog (s) agree to:
Guests on site and maximum numbers gathering
The facilities are only open to those booked to stay at Middlewick, and other than with prior agreement, an event may not be attended by others. The swimming pool is for use by registered guests only. Family and friends are of course welcome to visit our guests (but must leave the site overnight), but please let us know if they are on site.
Guests agree not to exceed the maximum occupancy of properties (from either staying guests or visitors) as detailed:
Additional Charges/ Guests
Where the number of people staying in a cottage exceeds the basic occupancy i.e. 2 (+2) basic occupancy is 2, additional guests staying on either a sofa or pop-up bed will be charged at £20 per person per night. This option is only available in certain cottages as indicated on the website by the ‘additional’ person graphic meaning there is a sofa bed or pull-out bed and must be agreed upon and paid for in advance.
Lost property is donated to charity after one month if not retrieved. Postage must be paid upfront for any goods returned by mail.
Smoking is not permitted in the interiors of any of the buildings or any of the grassed areas/ paddocks.
BBQ’s Fireworks, Fires & Candles
The use of disposable BBQ is not permitted. Only BBQs and Fire Pits provided by Middlewick are allowed and are subject to availability. Charcoal and/ or wood must be purchased from the Middlewick Farm Shop.
The lighting of fireworks, Chinese Lanterns, or any fires is not permitted on the property at any time.
The use of candles in any cottages and glamping pods is not permitted at any time. Those lighting any candles agree that they will be fully responsible for any damage caused by unauthorised use of candles or other naked flames.
Those using BBQ and/ or Fire pits agree that:
A £25 charge will apply for lost keys.
We reserve the right to charge for any significant damages and/ or breakages to the cottages, their contents, or the ground and gardens.
We aim to refund any refundable deposits due within 24 hours of departure.
All goods, belongings, vehicles, and other possessions of guests are their responsibility and are brought to/and or parked at Middlewick at the responsibility of their owner. Middlewick accepts no liability for damages or losses howsoever caused.
All bookings of more than one cottage are treated as Group Bookings. At the end of a group stay you agree to leave the cottages in the condition they were on arrival and to ensure: a) recycling is limited to the containers provided or arrangements are made for the disposal thereof; b) the premises are left in a clean and tidy condition with dishes, cutlery, etc, washed and put away; c) in the event that furniture, crockery, etc are moved from one cottage to the another, that it all be returned to the original position. Should it be necessary to rectify the condition of the cottages, function room, recycling, etc a charge will be made based on time (£20 per hour, minimum 1-hour charge) and/or damage. Any other assistance provided during group stays will be charged for as appropriate and agreed upon in advance.
In the event of a cancellation of a Group Booking (as defined above) by the organiser subsequent to the booking being confirmed by us and a deposit paid by the organiser then:
Group Bookings Insurance
The organisers of Group Bookings are responsible for ensuring that they have appropriate insurance for the event they are running. Copies may be requested. Please confirm:
Group Use of Spa Lounge and Hexagonal Relaxation Room
When booked, the Function Room is subject to conditions on its use. These will be viewed here.
Group Use of External Caterers
The use of external caterers is not permitted. The use of kitchens in individual cottages by caterers is not allowed.
Glastonbury Festival AccommodationBookings for Glastonbury Festival Wednesday 21st to Monday 26th June 2023 are subject to the following additional terms and conditions. This includes the Tuesday night before festival, 20th, and the Monday night after the festival, 27th June:
We require one third of the total price of the booking as a deposit when you book your cottage (s). The remaining balance is to be paid no later than 8 weeks before arrival. For bookings made less than 8 weeks before arrival the total amount of the booking is required when you book.
Cottages must be left in a clean and tidy condition at the end of the stay. You will be charged for any carpet or upholstery cleaning required at the end of the stay at our cost price.
Where cottages show an additional number of beds i.e. Annex – Sleeps 2 (+2) the additional possible additional guests will be charged at £40 per night, per person.
Middlewick has a maximum number of allowable guests staying on-site at any one time and this means that not all the additional + guests for all the cottages can stay at the same time. If booking by telephone we will advise if your cottage can accept additional guests. If booking online we will advise you subsequent to receiving your booking if we can accommodate the additional numbers you requested.
Prices exclude tickets to the Glastonbury Festival itself.
Cancellation Terms for Bookings Made In Periods Of 2020 and 2021
*Free cancellation where Covid19 laws and restrictions prevent a booking from taking place. Booking must have been made prior to any such Covid19 laws or restrictions being imposed.