Access Statement

The Middlewick, Wick Lane, Glastonbury, Somerset, BA6 8JW

Tel: 01458 832351   |   Email: hello@themiddlewick.co.uk

Website: www.themiddlewick.co.uk

Last reviewed: March 2026

This statement describes the accessibility of The Middlewick Holiday Cottages, Farm Shop, Café and Spa, and is intended to assist guests and visitors with disabilities or mobility requirements in planning their visit.

We are committed to making The Middlewick as welcoming and accessible as possible. If you have any specific requirements or concerns prior to or during your stay, please contact us directly and we will do our best to accommodate you.

1. About the Site

The Middlewick is a 16-acre rural hospitality site at the foot of Glastonbury Tor, comprising self-catering holiday cottages, glamping pods, a farm shop, café, and spa. The original buildings date from the 16th century and have been converted and extended over time. The site’s historic nature and rural setting mean that some areas present practical limitations for access, particularly for wheelchair users and those with severe mobility impairments. We aim to be transparent about these limitations so that guests can make informed decisions when booking.

2. Getting Here

By Car

1. The Middlewick is located on Wick Lane, Glastonbury, BA6 8JW. Postcode navigation is reliable.
2. Two car parks are available on site, both laid to 10mm clean gravel. The main car park is the larger of the two.
3. Designated disabled parking bays are available near the café and farm shop entrance.
4. An unloading bay with ramp access is available adjacent to the café entrance.
5. EV charging points are available on site.
6. Car park areas are lit at night via motion-sensor lighting.

By Public Transport

1. The nearest mainline railway station is Castle Cary (12 miles), with direct services to London Paddington. Taxis are available from the station.
2. The closest bus stop is approximately 0.9 miles from the site, located outside West Mendip Hospital, Old Wells Road, Glastonbury.
3. Bristol Airport is approximately 22 miles from the site. Car hire and taxi services are available from the airport.

3. Site Access and Paths

1. Site paths are a mix of gravel and stone surfaces. Due to the age of the complex, some paths are uneven in places.
2. Entrance lighting to each cottage is provided via motion-sensor lights at the main door.
3. The farm shop and café are accessed via a gravelled area with a choice of two steps or a gentle access ramp.
4. The spa is located at the rear of the site and is accessed via a pathway through the cottage complex. This path includes steps. Guests with mobility requirements are advised to contact us in advance so we can assist with directions and access.
5. Some cottage doorways and internal stairways are narrow due to the historic nature of the buildings. Floor plans are available on the individual cottage booking pages on our website.

4. Accommodation

1. All accommodation is self-catering. Bedding and towels are provided.
2. Cottage and bathroom configurations vary. Detailed floor plans are linked from each cottage’s booking page.
3. Grab rails are installed in the majority of bathrooms.
4. All cottages are equipped with a flat-screen television, central heating or electric heating, and complimentary high-speed Wi-Fi.
5. Mobile phone signal is generally good across the site.
6. Guests requiring specific accessibility features are encouraged to contact us before booking so we can advise on the most suitable property.

5. Farm Shop and Café

1. The farm shop and café building is fully accessible at ground level via the ramp at the entrance.
2. Accessible toilet facilities are available within the building.
3. Disabled parking bays are located adjacent to the entrance.
4. The café offers indoor and outdoor seating. Internal seating is fully air-conditioned. The terrace is on a level surface.
5. Menu options are available to accommodate a range of dietary requirements. Please advise us of any needs when booking or on arrival.

6. Swimming Pool

1. The pool is accessed via a tiled entrance hallway with a small step into the porch area.
2. Handrails are fitted on the pool entry steps to assist with safe access and exit.
3. Pool use is complimentary for all accommodation guests. A swimming towel should be brought by guests as pool towels are not provided.
4. If you have specific questions about pool access, please contact us prior to your visit.

7. Fire Safety and Emergency Procedures

1. Smoke detectors are fitted in all cottages and are connected to a central alarm system monitored by an external fire monitoring company.
2. CO₂ detectors are fitted in all cottages with wood burners or gas boilers.
3. Emergency information is provided in the guest welcome pack in each cottage, displayed adjacent to all fire-fighting equipment, and can be communicated verbally on request.
4. The emergency assembly point is the main car park.
5. Guests with hearing impairments or other needs that may affect their ability to respond to a fire alarm should advise reception at check-in so that appropriate arrangements can be made.

8. Guests with Specific Requirements

Hearing Impairment

• All cottages are equipped with a television with subtitles capability.
• On arrival, guests are personally shown to their cottage and all facilities and procedures are explained. This information is also available in written form in the guest welcome pack.
• Guests should advise us of hearing impairments at the time of booking so emergency arrangements can be appropriately planned.

Visual Impairment

• Guests are personally shown to their cottage on arrival and all relevant information is explained verbally.
• A written information folder is provided in each cottage and can be read aloud by staff on request.
• Motion-sensor lighting is fitted throughout the site to assist with safe navigation at night.

Wheelchair Users and Mobility Impairment

• Due to the age and historic character of many of our buildings, full wheelchair access cannot be guaranteed throughout the site. We encourage guests with mobility requirements to contact us directly before booking.
• The café and farm shop are accessible via a ramp. The majority of the ground floor of the café building is step-free.
• Cottage floor plans are available on the website and we are happy to discuss specific requirements in advance.

9. Contact Us

We welcome any questions about accessibility prior to or during your visit. Please contact us using any of the following:

• Telephone: 01458 832351
• Email: hello@themiddlewick.co.uk
• Post: The Middlewick, Wick Lane, Glastonbury, Somerset, BA6 8JW